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Battery FAQs

If you don't see your question here please head over to our forums and we will get back to you ASAP.

For more help, please contact us at hi@jewelbots.com for more help.

How do I charge my Jewelbot?

Turn on your Jewelbot. Lift charm up vertically while twisting slightly. Then plug micro USB into the available port on the Jewelbot. Afterwards, plug the USB on the other side of the cable into a power source.

How long should I charge my Jewelbot?

Approximately 2-3 hours if fully drained of battery.

How long does the battery last before I have to charge it again?

The Jewelbot can last about 10 hours after being fully charged if constantly on and in use before being charged again.

How will I know if my Jewelbot is charging or not?

Your Jewelbot has to be turned on when charging. If properly being charged, the Jewelbot will have a red light on.

How will I know if my Jewelbot is done charging?

When fully charged, the Jewelbot will have a green light when the battery is full.

My Jewelbot is not charging! Why?!

Some suggestions to solve this would be:
  • Press the Magic Button briefly to make sure your Jewelbot is not in Sleep Mode. Your Jewelbot has to be on in order for it to show notification that it is charging.
  • Make sure you are using a high quality micro USB; preferably the one we sent with your original package!
  • Try connecting your Jewelbot to a high quality power source, such as directly to your computer rather than an external USB hub.
  • Try removing other USB accessories from your computer, and only having the Jewelbot plugged in.

My Jewelbot has a green light when I plug it in despite not having charging it before?

This may mean that you have a faulty Jewelbot. Please email us at hi@jewelbots.com for more troubleshooting assistance.
Make sure to have tested all the above possible battery charging methods befor contacting Jewelbots.